These terms apply when you buy from braincultures at braincultures.com, and when you make an account. Placing an order — or making an account — means you agree to them. Please read them, along with our Privacy Policy.
Who we are
braincultures is a clothing brand owned and operated by SYNAP LLC (“braincultures”, “we”, “us”), which sells through braincultures.com and is the seller of every order. Our postal address: . Write to us at support@braincultures.com.
Orders and prices
Prices are in US dollars. Shipping is shown before you pay, and sales tax is added at checkout where we are required to collect it (it depends on where the order ships). Your order is accepted once your payment goes through and we send it on; you get a receipt by email. If a price or a piece was listed in error, or we can’t fulfill an order, we cancel it and refund you in full.
Payment
Payments are made on Stripe’s secure checkout page (cards, Apple Pay, Google Pay, Link). Stripe processes your payment; we never see or keep your full card number. If you choose to save a card while signed in, Stripe keeps it and offers it to you the next time.
Shipping
We ship to the United States. Orders usually ship within a couple of weeks (some within a few business days), and the delivery estimate at checkout includes the time to prepare yours. If you need to change or cancel an order, write to us right away: once it is being prepared it can no longer be canceled. Once your order ships, its carrier and tracking number appear in your account (and in the email we send), and on the page you return to after paying. Title and the risk of loss pass to you when the package is delivered. If a package is lost or arrives damaged, tell us within 14 days of the expected delivery date and we will help with the carrier or send a replacement.
Returns and refunds
If a piece arrives defective, misprinted or not as ordered, tell us within 14 days of delivery (a photo helps) and we will replace it or refund it. Refunds go back to the original payment method; your bank may take a few days to show them.
Promotion codes
A promotion code works only as described where it is given, once per order unless it says otherwise, and has no cash value. We may end a promotion at any time; orders already placed keep it.
Your account
You can buy without an account. If you make one, keep your password to yourself; you are responsible for what is done with your account. An account shows your orders and keeps your cart. You can delete it at any time from your account page; we keep order records as the law requires. We may suspend an account used for fraud or to abuse the shop.
Emails from us
We email you about your orders and your account; those come as part of the service. News and offers come only if you subscribe (when you make an account, the box for them starts ticked in the United States and you can untick it) and stop when you unsubscribe, from the link in any of them, your mail app’s unsubscribe button, or your account page. See the Privacy Policy.
What is ours
The designs, artwork, photographs, text and code on braincultures.com belong to braincultures or its licensors. Buying a piece gives you the piece, not the right to reproduce its design.
Using the site
Please don’t misuse the site: no fraud, no attempts to break in or disrupt it, no automated buying or scraping.
Our responsibility
We stand behind what we sell as described above. Except where the law doesn’t allow it, the site is provided as it is, and our responsibility for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under consumer protection laws that can’t be waived.
Governing law
These terms are governed by the laws of the state in which SYNAP LLC is organized and of the United States, without regard to conflict-of-laws rules. This doesn’t take away the protection of the consumer laws of the state where you live. If a dispute comes up, write to us first: most things are settled by an email.
For California residents
Under California Civil Code Section 1789.3, California residents are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Changes
We may update these terms; the date above says when. Orders are governed by the terms in place when they were placed, and accounts by the version accepted, until a new version is accepted.
Contact
SYNAP LLC, braincultures, . Write to us at support@braincultures.com. Privacy: privacy@braincultures.com.